No Sugar. Nothing Artificial.

Privacy

At Nexba we take your privacy very seriously and this policy outlines our ongoing commitments to you in respect of how we manage your personal information.

Our Privacy Statement fully complies with the General Data Protection Regulation (GDPR) and represents the industry’s best practice. 

If you are from the European Economic Area (EEA), Nexba’s legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

What personal information do you collect and why?

When you create a Nexba account the personal information we collect may include your name, delivery address, email address, phone number, date of birth and gender.

The personal information we collect from you is used:

  • To deliver the products you have purchased from Nexba
  • To update you on the delivery of the product and for customer support purposes
  • To provide you with relevant product information
  • To customize future shopping for you and improve our store 

When you register as a user on the Nexba website, we will also use your personal information to send you marketing and/or promotional materials from time to time. You can unsubscribe from marketing information at any time by using the unsubscribe function at the bottom of any marketing communication.

Will my personal information be transferred?

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your country or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside the United Kingdom and choose to provide information to us, please note that we transfer the data, including Personal Data, to Australia and process it there.

Nexba will take all the steps necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and no transfer of your Personal Data will take place to an organisation or a country unless there are adequate controls in place including the security of your data and other personal information. 

Will my personal information be shared?

Nexba does not sell, share or trade customers personal information collected online with third parties. Personal information collected online will only be disclosed within our corporate group for internal use only.

We will not share your information with any other organisations other than related companies and those third parties directly related to the delivery of the products you have purchased from the Nexba website. 

In exceptional circumstances Nexba may be required to disclose personal information, such as when there are grounds to believe that the disclosure is necessary to prevent a threat to life or health, or for law enforcement purposes, including:

  • To comply with a legal obligation
  • To protect and defend the rights or property of Nexba
  • To prevent or investigate possible wrongdoing in connection with the Service
  • To protect the personal safety of users of the Service or the public
  • To protect against legal liability

How do you protect my personal information?

Nexba ensures that all information collected will be safely and securely stored. We protect your personal information by:

  • Restricting access to personal information
  • Maintaining technology products to prevent unauthorised computer access
  • Securely destroying your personal information when it's no longer needed for our record retention purposes

What data protection rights do I have?

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Nexba aims to take reasonable steps to allow you to correct, amend, delete or limit the use of your Personal Data.

If you wish to be informed about what Personal Data we hold about you and if you want it to be removed from our systems, please contact us at crew@nexba.com.

In certain circumstances, you have the following data protection rights:

  • The right to access, update or delete the information we have on you.Whenever possible, you can access, update or request deletion of your Personal Data directly within your account settings section.
  • The right of rectification.You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object.You have the right to object to our processing of your Personal Data.
  • The right of restriction.You have the right to request that we restrict the processing of your personal information.
  • The right to data portability.You have the right to be provided with a copy of the information we have on you in a structured, machine-readable and commonly used format.
  • The right to withdraw consent.You also have the right to withdraw your consent at any time where Nexba relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Do Nexba service providers have access to my data?

We may employ third party companies and individuals to facilitate our Service ("Service Providers"), provide the Service on our behalf, perform Service-related services or assist us in analysing how our Service is used.

These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

We may use third-party Service Providers to monitor and analyse the use of our Service, including Google Analytics. We may use remarketing services to advertise on third party websites to you after you visited our Service, including Google AdWords and Facebook.

We may provide paid products and/or services within the Service. In that case, we use third-party services for payment processing (e.g. payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information. The payment processors we work with are: XXX

What do I do if I think my privacy has been breached?

If you believe that your privacy has been breached please contact us at crew@nexba.com and we will work with you to resolve the issue.

What is your children’s policy?

Our Service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us at crew@nexba.com.

If we become aware that we have collected Personal Data from children without verification of parental consent, we will remove that information from our servers.

How do you use cookies on your site?

When you visit the Nexba website, we will automatically record information that your browser sends whenever you visit a website. This data may include:

  • Your computer's IP address
  • Browser type
  • Webpage you were visiting before you came to our site
  • The pages within the Nexba website you visit
  • The time spent on those pages, items and information searched for on our site, access times and dates, and other statistics.

This information is collected for analysis in order to help us improve our site and the services and products we provide. This data will not be used in association with any other personal information.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service. 

What happens if you make any changes to your privacy policy?

Nexba reserves the right to modify and change the Privacy Statement at any time. Any changes to this policy will be published on our site. 

How do I withdraw my personal information?

You can update your personal information anytime by accessing your account on the Nexba website. 

You can unsubscribe from marketing information at any time by using the unsubscribe function at the bottom of any marketing communication.

For any other issues please contact us at crew@nexba.com and we will work with you to resolve the issue.